How long does it take to receive my item? All orders received will be posted same day (order received before noon) or first thing following day by Royal Mail ‘signed for tracked’.
Why can’t you use standard 1st or 2nd class post? We have no option but to use the signed for service. If the item goes missing Paypal will not pay us.
Do you use recycled packaging? We constantly use the bits left over from our suppliers and reduce plastic where we can
What is you returns policy? We only refund on returns if the order is incorrect or hasn’t arrived. There isn’t that much that can go wrong with wax. If you are in doubt about ordering perhaps ask for a sample first