We want all customers to be happy with their purchase, if you believe the item to be defective please return the contents to the office address contained at the footer of this website. If you have purchased from Amazon please log into your Amazon account and go to your orders and follow the instructions for returns. If you have purchased from a reseller please return your item direct to the reseller. We do not do refunds by reasons of subjective scent strength as these differ from scent to scent. Examples are: Gingerbread is very strong, Cherry Cassis and Fig is subtle. Taste and smell also vary with the individual user. In any event please contact our office by email or telephone as we hope to assist everyone with any query or complaint should it arise.